At pulsonax, your satisfaction is our top priority. We offer a 30-day hassle-free return and refund policy, making shopping risk-free, safe, and worry-free.
You may request a return within 30 days of receiving your smart ring. Items must be in the same condition as received — unworn, unused, with original tags, packaging, and included accessories. A receipt or proof of purchase is required.
To initiate a return, contact us at 📧 kevin@pulsonax.com. Once approved, we’ll provide a prepaid return shipping label and step-by-step instructions. Items returned without prior approval may not be accepted.
Please inspect your smart ring upon arrival. If it arrives defective, damaged, or incorrect, contact us immediately at kevin@pulsonax.com. We’ll evaluate the issue and make it right.
Some items cannot be returned due to hygiene, safety, or customization reasons:
Customized or engraved smart rings
Damaged or altered items caused by misuse
Sale items or gift cards
If you’re unsure about your item, please contact us before returning.
The fastest way to get the smart ring you want is to return your current item and, once approved, place a new order for your preferred model.
For EU customers, you may cancel or return your order within 30 days, for any reason, without justification. Items must remain in original condition, unused, with tags, packaging, and all accessories.
Once we receive and inspect your return, we’ll notify you whether the refund is approved. Approved refunds will be processed to your original payment method within 10 business days. Please allow extra time for your bank or credit card provider to process the refund. If more than 15 business days pass after approval, contact kevin@pulsonax.com.
✅ Why Shop with Confidence:
30-Day Hassle-Free Returns – no questions asked
Easy Exchanges – get the smart ring you really want
Dedicated Support – friendly help every step of the way